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Shipping & Returns

We want to make your online shopping experience as easy and convenient as possible, which is why The Lantern Hill offers a money back guarantee for most items within 30 days of the receipt of shipment confirmation. In order to receive a full refund for the item, the return must meet the following conditions:

  • The item must be in a “like-new” condition. “Like-new” is defined as an apparently untouched item in perfect condition, with original packaging intact and pristine.
  • The item must be returned with all original packaging and accessories
  • Media items (books, DVD’s, etc) must be unopened and in their original plastic wrap
  • Clothing must be unworn and unwashed.

If the return is a result of receiving an incorrect or defective item, The Lantern Hill will also pay the return shipping costs. If the return is not the result of receiving a defective or incorrect item, return shipping costs will be deducted from your refund. A restocking fee equal to 15% of the price paid for the item will also be deducted from your refund if the item does not meet the requirements above.

A trackable shipping service must be used for returning items valued at $75 or more. Signature shipping service along with insurance for the value of the product is also required for items valued at $100 or more. If you are returning an item valued at less than $75, USPS delivery confirmation service is a good option. Please note that if we do not receive your return and you have not followed the instructions for return shipments, or if you refuse the shipment as a method of return, we may not be able to cover you under the money back guarantee.

Refund Timing

You should expect to receive your refund within four weeks of giving your package to the return shipping service, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returning a Gift

Please contact us via e-mail at CustomerService@thelanternhill.com to begin a confidential gift return. Please be aware that item condition and return policies above still apply to all gift returns and refunds.

Shipping Information

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you have questions about how a shipping charge is calculated, please contact us at CustomerService@thelanternhill.com.